Terms & Conditions

This Agreement was last modified on Apr 8, 2019.

Terms Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions (“Terms”). By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services. In these Terms, references to “you”, “User” shall mean the end user accessing the Website, its contents and using the Services offered through the Website. “Service Providers mean the service providers, and “we”, “us” and “our” shall mean Bhaju Concept Store, its franchisor, affiliates and partners. PRINSES is defined by the website www.prinses.com.my in which owned and operated by us. Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions (“Terms”).

User Account, Password, and Security:

You will receive a password and account designation upon completing the Website’s registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Prinses.com.my of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Prinses.com.my cannot and will not be liable for any loss or damage arising from your failure to comply with this.

Services Offered:

Prinses.com.my provides a number of Internet-based services through the Web Site (all such services, collectively, the “Service”). One such service enables users to purchase original merchandise such as clothing, footwear and accessories from various fashion and lifestyle brands. (collectively, “Products”). Upon placing an order, Prinses.com.my shall ship the product to you and be entitled to its payment for the Services.

Privacy Policy:

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Prinses.com.my the Website. The user further consents that the terms and contents of such Privacy Policy are acceptable to him.

Channel Subscription:

By providing your data, you agree to be communicated by us via email and sms to facilitate your navigation of and shopping from the website. We may communicate promotional offers periodically and as and when required.

Limited User:

The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that Prinses’s name is stated as the source and prior written permission of Prinses.com.my is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

User Conduct and Rules:

You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:

1. defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;

2. publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;

3. upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents;

4. upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer;

5. conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;

6. violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;

7. violate any applicable laws or regulations for the time being in force in or outside Malaysia; any

8. violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.

9. exploit any of the services. We reserve the right to deprive individual customers of our Cash on Delivery payment option. Moreover, we might refuse any of our services, terminate accounts, and/or cancel orders at our discretion, including but not limited to, if we believe that customer conduct violates applicable law or is harmful to our interests.

You shall not make any derogatory, defamatory, abusive, inappropriate, profane or indecent statement/s and/or comment/s about Prinses.com.my, its associates and partners on any property owned by us.

No Compensation Policy:

If the quality of any products, services, information, or other material purchased or obtained by you through the Website did not meet your expectations, no compensation will be given other than the Return and refund or Exchange of the product. The customer cannot request compensation for any reason,including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with our Delivery partners or their personnel; any voucher which got deactivated due to the end of expiry date; unavailability of items which the customer tried to purchase etc. Unreasonable and unlawful requests for compensation, over and above the entitled refund, will be treated as loss to business cases. Prinses holds the rights to cancel orders and block accounts of such customers without any prior notice.

User Warranty and Representation:

The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorised to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by Prinses.com.my.

Exactness Not Guaranteed:

Prinses.com.my hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations. Alterations to certain aspects of your order such as the merchandise brand, size, colour etc. may be required due to limitations caused by availability of product difference in size charts of respective brands etc. In this instance you agree that a representative from Prinses.com.my will call you or send an approval request via the email address which you submitted when placing your order. If you do not agree with the requested change you retain the right to reject the requested production change by replying to it within 7 days of it being sent to you. Prinses.com.my may re-request that you accept a production alteration one additional time if an alternative method to send your merchandise is available. If you reject this 2nd request your order will be cancelled and you will be fully refunded via your initial method of payment.

Intellectual Property Rights:

1. Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Prinses.com.my owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Prinses.com.my without obtaining authorization from Prinses.com.my.

2. Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.

Links To Third Party Sites:

The Website may contain links to other websites (“Linked Sites”).The Linked Sites are not under the control of Prinses.com.my or the Website and Prinses.com.my is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Prinses.com.my is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Prinses.com.my is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Prinses.com.my or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

Disclaimer Of Warranties/Limitation Of Liability:

Prinses.com.my has endeavoured to ensure that all the information on the Website is correct, but Prinses.com.my neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall Prinses.com.my be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services;(b) unauthorized access to or alteration of the user’s transmissions or data;(c) any other matter relating to the services;including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall Prinses.com.my be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Prinses.com.my shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Prinses.com.my’s control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. The Users of Mobile Application of Prinses.com.my are expected to update his/her said app on regular basis, so that he/she can avail the latest services and is duly aware of any change(s) in Prinses policy. In the event of failure to update the Prinses Application, as and when available, by the Customer, the Users understand and agrees that Prinses shall not be liable in any manner whatsoever.

Indemnification:

You agree to indemnify, defend and hold harmless Prinses.com.my from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Prinses.com.my that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.

Pricing:

Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Ringgit Malaysia. Prices, products and Services may change at Prinses.com.my’s discretion. In accordance with brand guidelines, prices might change when the stocks are replenished.

Service Fees:

Prinses reserves the right to introduce fees for the services offered or amend existing fees as the case may be. Changes to the Fee Policy shall automatically become effective immediately after they are posted on the Website.

Tax:

Government Service Tax (GST) is an indirect tax which is consumption based and is levied by the state government to be borne / paid by the ultimate consumer / shopper. All orders will be taxed based on the prevailing rate.

Making a purchase: 

At PRINSES, we are not able to neither amend nor combine orders that are made separately and that have been successfully paid for. Please ensure that item, colour, size, quantity and address are correct before making full payment. Computation rounding shown in invoice (if any) is a decimal representation due to multiple rounding mechanisms.

Shipping:

We post all orders made before 1pm, Monday – Friday on the same day via PosLaju. PosLaju makes deliveries Monday – Saturday, excluding the first Saturday of every month and local public holidays (Malaysia). Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any). For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel.

Payment :

All payments have to be made by means specified by PRINSES. Payments shall not be deemed to be made until full amount of funds have cleared. Prices and shipping rates are subject to change without notice but changes will not affect orders that have already been accepted.

Accepted Payment Method:

Customer are able to make purchase using the current payment method of VISA, Mastercard & FPX. All payments will be processed by SenangPay payment gateway/processor.

Exchanges/ Returns :

1.All returns must be returned in UNWORN, UNWASHED, UNALTERED condition with ALL TAGS ATTACHED for STORE CREDIT ONLY.

2. All returns must be posted within 7 days of receiving your order along with the RETURN FORM.

3. All items returned (including faulty items) without abiding by the above terms (1. & 2.) will not be accepted.

4. Buyer bears the cost of shipping the item back to us and send it again to customer address.

5. Sale items, headscarves and accessories (belt, headbands, handbags, Jewellery) cannot be returned.

6. Please note that there may be a 0 – 2.5 cm difference in given measurements. Items that vary within this range will not be accepted as defect.

7. Please note that there may be a variance in the colour of the item due to computer screen settings and studio lighting. PRINSES portrays all items as accurately as possible. Returns due to colour variances will not be accepted.

8. All items are not ironed before posted to customers. Creases on clothing are not deemed as faulty items.

9. All returns will be processed by the Returns Department, up to 5 working days from the date we receive the parcel. PRINSES is not liable for items purchased from a third party merchant.

10. All unclaimed parcels are forfeited 60 days after a notification email is sent.

Refund Policy:

1.All sales are final.

2. Cash refund will not be accepted and entertained.

3. Refund due to error in size, error in color, defective but out of stock replacement will be in store credit amounting the same as buyers paid.

Product Care :

Buyers are advised to hand wash all items purchased from PRINSES using mild detergent and cool water (unless otherwise stated on the product care page). All items should not be dried under direct sunlight. Buyers are advised to iron all items at low to medium heat. Items that are of chiffon, silk or satin material to be steam ironed or ironed with a piece of cloth between iron and item of clothing.

Customer Help & Contact:

PRINSES
PO Box 3035
47500 Subang Jaya
Selangor

Email : sales@prinses.com.my
Tel : 0163174000